REQUIREMENTS TO FLY


REQUIREMENTS TO FLY


Get ready for your flight by following these 3 simple steps!

 

 

Before your trip, check each country's entry restrictions because the spread of COVID-19. Keep in mind that this information is constantly changing. Therefore, we recommend you to keep checking the official websites of the country or state of your destination and be aware of the entry policies and exceptions that apply to your trip.

 

Passengers connecting between LATAM international flights in Sao Paulo (GRU), Santiago (SCL), or Lima (LIM); please check step 2 information corresponding to the connecting country in addition to your final destination

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If you have a connecting flight with another airline, don't forget to check their website and verify what are the requirements that you must meet to board and continue with your trip.

Government restrictions

STEP 1: Countries entry restriccions for international flights

Check the documentation and entry requirements for international flights. Due to the COVID-19 pandemic, governments could request additional requirements or may have entry limitations for people arriving from certain countries.

Government restrictions

STEP 2: Important information for each country

We want to keep you informed about the most important aspects of your trip, so you don't have any inconvenience on your domestic nor international flight.

ARGENTINA

Special Flights 

 

The use of facemasks is mandatory for all passengers flying from a to Argentina. 

 

Due to the authorities' measures, only Argentinian citizens and residents of Argentina are allowed to enter the country.

 

In compliance with the Argentinian Government, all passengers must complete the online form with their personal information up to 12 hours before flight departure.    

 

The Ministry of Health of Argentina has established the following requirements for those passengers entering or leaving the country; 

 

Flights to Argentina

All passengers must: 

  • Complete the online form “Declaración de Salud del Viajero” up to 48 hours before the flight and within 1 hour before the flight departure time. This form must be presented either in physical or digital way in the country of origin; this form is personal. 

  • Complete the mandatory 14-day quarantine once in Argentina.

  • Download the “Cuidar” App.  

 

All passengers travelling to Argentina are subjected to temperature control at the Airport. If the passenger presents COVID-19 symptoms (temperature over 37,5°C), boarding will be denied. 

 

International Connections

Passengers with connecting international flights through Argentina will be able to enter the country by meeting the following requirements:

 

  • Not having any COVID-19 symptoms 

  • Follows all health authorities instructions 

  • Present their confirmer leaving ticket for the destination country 

  • A maximum of 12 hours of connecting time (between the hours of arrival and departure) 

 

 

Flights from Argentina

All passengers must: 

  • Complete the online form “Declaración de Salud del Viajero” up to 48 hours before the flight and within 1 hour before the flight departure time. This form must be presented either in physical or digital way in the country of origin; this form is personal. 

  • Meet the requirements and documentation demanded for the destination and transit country (Step 1)

 

International Connections Flights from Buenos Aires (EZE) to the United States 

  • The entrance to the United States is restricted for those passengers who had visited, transited or connected (even if they did not leave the gates zone) the following countries in the last 14-days: the Republic of China (except from Hong Kong and Macao), Iran, United Kingdom, Ireland, Schengen Countries and Brazil. 

 

We recommend that all passengers present at the airport 4:30 hours before the departure time. The airport access is only allowed to passengers, except for special cases where passengers need assistance or company. 

BOLIVIA

Entrance to Bolivia:

All passengers must present a negative RT-PCR test certificate (Molecular Test), issued no more than 7 days before their arrival.

 

Passengers who do not have the certificate, will not be able to enter the country (regardless of nationality or residence).

 

Before entering the country, all passengers must fill out a health declaration form, this will be delivered on board. Passengers will not be able to pass the country's immigration controls if they have not filled the health declaration form. 

 

We encourage you to have an RT-PCR test certificate issued no more than 48 hours before your flight, so in the eventual scenario of time flight changes, you could still have your test in the restricted validation hours.

 

Rapid blood or antibody tests for COVID-19 will not be valid; we suggest you contact your healthcare provider to confirm that the test is RT-PCR.

BRAZIL

International connecting flights:

  • Connection time cannot exceed a 24-hour time-lapse and passengers are not allowed to leave the international boarding area.

  • If all your flights are under the same reservation code, you would be able to claim your baggage in the final destination.

  • Always keep your travel documentation to enter the destination country at hand. Check-it out in Step 1.

  • If by any means, you need to enter the country, please keep in mind documentation requirements described in Step 1.

CHILE

Entry to Chile:

Chilean borders are partially closed, the following cases are the only ones allowed to enter the country: 

  • Chilean citizens 

  • Chilean permanent residents 

  • Foreign parents or children born abroad from a chilean citizen or regular permanent resident of the country (a valid Birth Certificate must be presented) 

  • Foreign passengers married to or with a Civil Union Agreement (held in Chile) with a Chilean citizen or regular permanent resident (must be proved with the certificate given by Servicio de Registro Civil e Identificación

  • Foreign passengers married to  or with a Civil Union Agreement (held abroad Chile) with a Chilean citizen or regular permanent resident (must present a Safe Pass and the proper certificate of marriage or Civil Union issued by the Consulship) 

  • Foreign visitors  travelling for business purposes with the required Safe Pass (issued by the Consulship) 

 

All passengers are subject to a mandatory 14-day quarantine upon arrival in Chile. Passengers arriving by air in Santiago whose final destination is another city in Chile must complete quarantine before any domestic flight. 

 

International connecting flights:

  • Connection time cannot exceed a 24-hour time-lapse and passengers are not allowed to leave the international boarding area.

  •  If all your flights are under the same reservation code, you would be able to claim your baggage in the final destination. 

  • Sanitary control is not necessary if you do not enter the country.   

  • Always keep your travel documentation to enter the destination country at hand. Check-it out in Step 1.

 

 

Domestic flights: 

Passengers on domestic flights must complete:

1. Health Affidavit (health passport - signed statement) on the site www.c19.cl: You will receive an email with the registration confirmation with a QR code that you must show at the airport's sanitary customs office before going to LATAM’s counter or entering the boarding. The validity period of this document is 24 hours.

 

2. Travel authorization obtained in Comisaría Virtual:

    a. If you are travelling between communes in stages 3, 4 o 5: you must submit a Permiso de Traslado Interregional (Interregional Transfer Authorization).

    b. If you are travelling through, to or from communes in stage 1 or 2, you will only be able to travel with a safe pass obtained at Comisaria Virtual. The following causes are allowed to fly: exceptional work's reasons, medical treatment, funeral services of relatives or relocation/moving process; all these causes shall be properly verified by authorities and may reject boarding if found it incomplete. 

 

Find in what stage is your commune or destination here.

 

At the airport, the health authority may request additional documents to corroborate the reasons for your trip such as medical appointments, service accounts or bank correspondence to validate residence address, employment contract, etc.

 

If you board in Santiago (SCL), we recommend you arrive 4 hours in advance due to the time it takes to go through health controls. 

 

 

Flights to the Aysén region (Balmaceda): 

All passengers must present a negative RT-PCR test (Molecular Test) to the health authority or MINSAL at the airport of origin, performed up to 72 hours (maximum) before flight departure. In case of not having this requirement, boarding will be denied.

 

Rapid blood or antibody tests for COVID-19 will not be valid; we suggest you contact your healthcare provider to confirm that the test is RT-PCR.

 

  • Nacional visitors, students and residents in Aysén are not allowed to enter, except for: exceptional work's reasons, medical treatment, funeral services of relatives or relocation/moving process; all these causes shall be properly verified by authorities and may reject boarding if found it incomplete. In addition, all passengers must carry a safe pass obtained at Comisaria Virtual.    

 

More information here.

 

 

Flights to the Magallanes y Antártica Chilena region (Punta Arenas) 

Passengers travelling to the region will be subject to the following requirements:

  • All residents entering the region, or moving across provinces, must complete a 14-days quarantine. 

 

  • Passengers flying due properly certificated work reasons, must present a negative RT-PCR test (Molecular Test) performed up to 72 hours before their entrance to Magallanes. These passengers are not subject to quarantine. 

 

*People flying for emergency reasons - such as disease, medical emergency or others - duly documented, are exempt from quarantine and RT-PCR test.

 

We encourage you to have an RT-PCR test certificate issued no more than 48 hours before your flight, so in the eventual scenario of time flight changes, you could still have your test in the restricted validation hours.

 

Rapid blood or antibody tests for COVID-19 will not be valid; we suggest you contact your healthcare provider to confirm that the test is RT-PCR.

COLOMBIA

In compliance with the Resolution of the Ministry of Health and Social Protection of Colombia about aircraft travels, our clients must fulfill with the following provisions:

 

We inform that international flights are subjected to approbation of the respected authorities of the origin and destination country. In addition, due the pandemic COVID-19 scenario, the operations and scheduled itineraries might suffer changes.

 

Passengers flying to Colombia:

  • All passengers entering Colombia must present a negative RT-PCR COVID-19 test (Molecular Test), issued up to 96 hours prior to the scheduled departure time. Passengers who present COVID-19 symptoms won’t be able to board.

 

  • All passengers entering or leaving Colombia must complete a migration form in advance via Check Mig web site. This information is personal; therefore, children are included in this fulfillment request. This process must be completed up to 24 hours before the flight and within 1 hour before the flight departure.

 

We encourage you to have an RT-PCR test certificate issued no more than 48 hours before your flight, so in the eventual scenario of time flight changes, you could still have your test in the restricted validation hours.

 

Rapid blood or antibody tests for COVID-19 will not be valid; we suggest you contact your healthcare provider to confirm that the test is RT-PCR.

 

Domestic and international flights:

  • Access to the airport terminals will be allowed for a maximum of 2 hours before the scheduled departure time of the flight for domestic flights, and 3 hours before the scheduled for international flights. 

  •  Passengers who present COVID-19 symptoms won’t be able to board.

  • The correct use of facemasks is mandatory at all stages within the airport facilities and throughout the flight.

  •  For those flights longer than 2 hours, each passenger is responsible to take additional facemasks to make changes during the flight. 

  • The use of wheelchair service is limited to people with reduced mobility or with a medical certificate that endorses its use.

  • Local Health and Sanitary authorities recommend traveling with less cabin baggage in order to reduce contact with surfaces inside the plane. We encourage you to carry only one cabin personal item that does not exceed 45x35x20 cm, for example: a purse, a small backpack, a laptop bag, a baby bag, etc., and place it under the passenger seat.

  • We recommend you to check other larger cabin baggage that does not meet the conditions explained above and deliver it to the check-in counter free of charge if your fare allows it.

  • Remember that fragile or perishable items, money, jewelry, precious stones or metals, silverware, negotiable documents, titles or other values should not be included in your checked baggage; cash, passports, photographic or video cameras, camcorders, computers, electronic tablets, mobile phones, calculators, glasses, bottles with liquor or perfumes, among others, for which the carrier is not responsible. These must be transported in the personal article.

  • You must download the CoronApp application and fill in the information requested before and 4 days after the flight. In case of traveling with infants, children or people who do not have the application, it can be completed on the same device. Review the CoronApp usage guide. In addition, for international flights, passengers must complete the restricted tracking systems performed by their insurance entities or the health authorities of the place where they will stay.   

  • If you present symptoms or are diagnosed with COVID up to 14 days after your flight, inform us through this form - you must also report it to your Entidad Administradora de Planes de Beneficios (EAPB - Health Leading Entities) and through the CoronApp - Colombia.

 

We also inform that by order of the Ministry of Health and Social Protection, there is no service on board (food) during short flights, both in Economy cabins and in Premium Economy, nor will we have Premium Boarding available, since it will be done from back to front for all passengers without distinction.

ECUADOR

Passengers entering Ecuador: 

As stated by the Ecuadorian Ministry of Health, all passengers must present a negative RT-PCR COVID-19 (Molecular Test) certificate, issued no more than 10 days before the flight.

 

Passengers who do not comply with this requirement are subjected to a mandatory 10-day quarantine and may take the test in Ecuador, assuming the costs associated with taking the sample.

 

Rapid blood or antibody tests for COVID-19 will not be valid; we suggest you contact your healthcare provider to confirm that the test is RT-PCR.

 

 

 

Flights to the Galapagos Islands:

All passengers must have a negative result of an RT-PCR test, performed up to 96 hours prior to flight departure and carried out in authorized national laboratories. Results from international laboratories of passengers coming from abroad and within the time indicated above are accepted.

 

We encourage you to have an RT-PCR test certificate issued no more than 48 hours before your flight, so in the eventual scenario of time flight changes, you could still have your test in the restricted validation hours.

 

Rapid blood or antibody tests for COVID-19 will not be valid; we suggest you contact your healthcare provider to confirm that the test is RT-PCR.

 

In the case of national or foreign tourists, have the safe passage for organized groups issued by the Ministry of Tourism, which exempts them from compliance with quarantine on the islands.

 

More information here.

GERMANY

Cross borders across the European Union are still partially closed, hence restrictions on the entry of tourists from certain countries are still in force (active). For more information, check the official sites of the country which you want to travel to.

 

The German government maintains a list of countries considered high risk and any passenger regardless of their nationality who has been in one of these countries during the last 14 days prior to their entry (does not apply in case of connections, as long as the passenger remains in the departure lounge), must submit a negative COVID-19 RT-PCR test (Molecular Test), performed up to 48 hours before the flight in a laboratory recognized by the German government (does not include Argentina, Brazil, Bolivia and Paraguay) and the result of the Exam must be in English or German languages.

 

Rapid blood or antibody tests for COVID-19 will not be valid; we suggest you contact your healthcare provider to confirm that the test is RT-PCR.

 

If the test is not performed before traveling, it will be done upon arrival in Germany.

 

If you don’t have a valid negative RT-PCR test, you must quarantine at destination until you obtain your result. Isolation conditions may change according to the German federal state you visit.

 

Check the information published by the Ministry of Health of the Federal Republic of Germany here.

 

MEXICO

The Government and the Ministry of Health of Mexico have established certain entry requirements for all passengers arriving or leaving the country.

 

From or to Mexico: 

All passengers must:

  • Bring additional facemasks for replacement, this due to the duration of flights.

 

PERU

The use of facemasks and face shields is mandatory for all passengers flying from a to Perú, including domestic flights and international connections. 

 

Traditional surgical facemasks are the only ones allowed. It is forbidden to wear fabric handmade masks and fabric handkerchiefs or bandanas.   

 

Passengers will not be allowed to board the aircraft without these two personal-safety implements (face shields & facemasks).

 

 

If you are flying to Perú:

All passengers flying to Peru must fulfill the following requirements:

 

  • Present a negative RT-PCR test certificate (Molecular Test) issued no more than 72 hours before their scheduled flight. Those under 12 years of age are exempt from this by presenting a good health certificate.  

 

*The RT-PCR test is not mandatory for passengers in international transit if the final destination doesn't demand the test. 

 

Rapid blood or antibody tests for COVID-19 will be valid; we suggest you contact your healthcare provider.

 

For those passengers who already had COVID-19, a medical and epidemiological released certificate will be valid. Besides these two certificates, passengers need to present the initial diagnostic with over 14-days emission. These documents replace the RT-PCR and antibody tests. 

 

Domestic flights:

All passengers on domestic flights must comply with the following provisions:

  • Mandatory use of facemasks and face shields to travel. 

  • All passengers must have a Health Affidavit.

  • Passengers under 14 may only travel accompanied by at least one of their parents or guardian, who must present an Additional Affidavit. The UMNR service for minors between 8 and 14 years of age is temporarily unavailable.  

  • Passengers over 65 years of age must also submit an Additional Affidavit.

 

 

We also inform that by order of the Ministry of Health, there is no service on board (food) during domestic flights, both in Economy cabins and in Premium Economy.

 

Travelling from Perú: 

  • Departure from Peru is only allowed for passengers who do not present any COVID-19 symptoms and are not under quarantine period. 

 

Airport arriving times: 

  • For international flights, we recommend you arrive at the airport 4 hours before your scheduled flight. 

  • We recommend 3 hours prior to the departing time from Lima and 2 hours before from the rest of the domestic airports.

PORTUGAL

Cross borders across the European Union are still partially closed, hence restrictions on the entry of tourists from certain countries are still in force (active). For more information, check the official sites of the country which you want to travel to.

 

  • All passengers heading Portugal (including those who remain in the departure lounge to make a connection) must present a negative COVID-19 RT-PCR test (Molecular Test), performed up to 72 hours before the flight, otherwise they will not be able to travel.

 

We encourage you to have an RT-PCR test certificate issued no more than 48 hours before your flight, so in the eventual scenario of time flight changes, you could still have your test in the restricted validation hours.

 

Rapid blood or antibody tests for COVID-19 will not be valid; we suggest you contact your healthcare provider to confirm that the test is RT-PCR.

 

 

Due to the Portuguese government demands described above, the delivery of boarding passes by digital (website, e-mail or mobile application) is suspended. Please, go to the check-in counter at your airport of origin to request it to the final destination.

SPAIN

If you are flying to Spain:

  • As a request of the Spanish Authorities, we will need you to accept a Health Declaration (during the online Check-in or at the airport) to confirm that: you have no symptoms, you have not been diagnosed with COVID-19, you have not been in direct contact with a person who suffered from it, nor are you in a mandatory quarantine period.
  • In addition, to enter Spain, you must complete a health form before starting your trip, save the QR generated code digitally or print, and present it to the health authority at the destination.

 

 If you are traveling from Spain:

  • Go to the airport with enough time (maximum 6 hours before your flight departure), as security checks before flying may take longer.  

  • The Spanish Authority has restricted airport access exclusively to people who are going to travel. Only those who require assistance may be accompanied; people with reduced mobility (PRM) or unaccompanied children (UMNR).

  • As a requirement of the Spanish Authorities, we will need you to accept a Health Declaration (during online Check-in or at the airport) to confirm that: you have no symptoms, you have not been diagnosed with COVID-19, you have not been in direct contact with a person who suffered from it, nor are you in a mandatory quarantine period.

  • Don't forget your facemask. Facemasks are mandatory at all times, both at the airport and on the plane.

  • Remember to maintain a social distance of at least 1.5m at all times and wash your hands frequently with soap or hydro alcoholic gels.

  • Check your baggage in the hold of the airplane whenever possible, if your cabin and fare allows it.

  • If you are travelling with carry-on baggage, please remember that it must comply with the characteristics, size and quantity allowed.

  • If the Authority requires it, you must go through a sanitary control and present the required documentation.

  • Only approach the gate when your boarding group has been called.

UNITED KINGDOM

Before buying your ticket, be sure to read the latest UK health recommendations.

 

All passengers must comply with a preventive isolation period of 14 days. Individuals exempt from this are posted on the UK government website.

 

They must also complete the online form "Public Health Passenger Locator Form" including travel and contact information, which will be requested upon arrival.

 

People who do not comply with the above points are subject to fines and denial of entry into the country.

 

As a precaution against cross infection and to reduce interactions, cash is not accepted at the payment counter at the airport.

 

Anyone entering the UK is also advised to download and use the NHS contact tracker app once it is active (can be downloaded at the border).

UNITED STATES

Passengers are subject to Coronavirus (COVID-19) measures set by the state/territory of their final destination. 

More information can be found here.

URUGUAY

All passengers must present a negative RT-PCR test (Molecular Test) at the airport of origin, issued no more 72 hours before flight departure and in an accredited laboratory in the country of origin. Those under 6 years of age are exempt from this.

 

We encourage you to have an RT-PCR test certificate issued no more than 48 hours before your flight, so in the eventual scenario of time flight changes, you could still have your test in the restricted validation hours.

 

Rapid blood or antibody tests for COVID-19 will not be valid; we suggest you contact your healthcare provider to confirm that the test is RT-PCR.

 

In case of not having this requirement, boarding will not be allowed.

OTHER COUNTRIES

We recommend that you keep checking the official websites of the country or state of your destination and be aware of the entry policies and exceptions that apply to your trip.

Government restrictions

STEP 3: Personal indications

All you need to do before, during, and after your flight.

Government restrictions

MANDATORY USE OF MASKS ON ALL LATAM FLIGHTS

Each passenger is responsible to bring their own mask for personal use and wear it properly, fully covering nose and mouth. We accept the following types of mask:

  • Traditional surgical mask
  • N95 type
  • Fabric handmade mask
  • Fabric handkerchiefs or bandanas

The use of scarves or masks made of woven material (wool-yarn) is not allowed.

We ask our clients to use their mask correctly at all times and remove it only to ingest food and beverages.

We suggest not to use masks with valves and to follow the manufacturer's recommendation regarding the time of use, remembering that a mask should be discarded and replaced if it becomes dirty, wet or deteriorated. For long-duration flights it is advisable to bring extra masks for replacement.

 

No customer may board the plane without a mask (except infants from 0 to 2 years old) or using it incorrectly. In the case of refusing to use it during the flight, you will be reported as an unruly passenger with the respective authorities.

 

Those people who have a medical condition that makes it impossible to use it, must obtain a medical certification. The use of face masks will be more flexible in the case of minors between the ages of 2-11 years.