Government restrictions

Government restrictions


Important information:

 - Since March 16, the decree prohibiting entry to the national territory of foreign non-residents applies. Only Argentineans and foreign residents can enter the country.



Important information:


- The Australian Government announced that it will only admit Australians and its direct relatives, starting Friday March 20, 2020.

- All travelers to Australia will be required to self-isolate for 14 days.


Since March 21, 2020, international flights from/to Bolivia are suspended.


As a measure to contain the spread of Covid-19 in the country, the Brazilian government announced that as of May 22, 2020, the entry into the country of foreigners of any nationality by land, air, or sea is suspended for 30 days.

It is only allowed the entry of:

I- Brazilians, born or naturalized;

II- immigrant with permanent residence, for a fixed or indefinite period, in Brazilian territory;

II- the foreign professional on a mission of service of an international organization, provided they are duly identified;

IV- the passengers in international transit, as long as they don’t leave the international area of ​​the airport and the country of destination admits their ticket;

V - foreign employee accredited to the Brazilian government; and

VI - foreigners:


a) spouse, partner, son, father or conservator of a Brazilian;

b) whose entry is specifically authorized by the Brazilian Government in view of the public interest or for humanitarian reasons; and

c) holder of the National Registry of Migration;


VII - cargo transportation;

VIII - foreign crew and airline employees for operational purposes.

* International connections are allowed as long as the passenger has a confirmed reservation (by air) and meets the requirements to enter the country of final destination.

* Domestic flights without special conditions.



- Chilean citizens and foreign residents are allowed to enter.

- International connections are allowed if the passenger has a confirmed reservation and meets the requirements for entrance into the destination country.

- Passengers coming from international flights entering Chile must present an Affidavit, which is delivered on board and comply with mandatory preventive isolation of 14 days at the first point of entry to Chile. 

- *According to the above, passengers with domestic connections within Chile, can not make these until the period of mandatory isolation has been completed. 

- *Passengers may go to verifiable addresses or otherwise will be sent to sanitary hotels (at no cost to the passenger).

- Passengers on domestic flights must present an Affidavit. It is obtained at and the passenger receives a QR code and a copy in his mail. 

- The health authority controls origin and destination at airports and can request additional documents to corroborate the veracity of the information such as service accounts or bank correspondence to validate residence address, work contract, etc.


About flights to Easter Island

Entrance is allowed to:

- Permanent residents on the Island.
- Professionals in order to carry out some essential work on the Island.
All passengers must have:
- FUI form
- Health passport


Important information:

- Since March 16, at 00:01 (local time) and until May 30, the entry of non-nationals and non-residents in Colombia is restricted.

- Colombian passengers and residents arriving will have to comply with preventive isolation for 14 days.

- All passengers entering Colombia must previously fill out the preventive control form against the coronavirus on the website of Migración Colombia.

- Foreign passengers who refuse to fill out the immigration preventive control form or do not have medical insurance will be inadmissible.

- According to the determinations made by the Government, since March 18, 2020, the entrance of foreign tourists to San Andrés, Providencia, and Santa Catalina Departments is restricted.


As a measure to contain the COVID-19 outbreak in the country, the Government of Ecuador announced that as of 11:59 p.m. on Sunday, March 15, 2020, the entry of foreigners by air, sea or land is suspended. Likewise, Ecuadorian citizens who are abroad may return and enter the country only until 11:59 p.m. on Monday, March 16.


All passengers must:

- Comply with a period of preventive isolation of 14 days; people exempt from this are posted on the UK government website.

- Complete an online form with travel and contact information, which will be requested upon arrival. This information will be used in the event that someone in contact with the passenger develops the disease or in order to control compliance with preventive isolation.

This form will be available shortly on the UK government website.


The following people are exempt from completing this form:

- Members of diplomatic missions and consular offices in the United Kingdom, officers, servers, or representatives of international organizations and their dependent families.

- Defense personnel and contractors;

- Officials working in border security.

People who do not comply with the previous points are subject to fines and refusal to enter the country.

Transit passengers are allowed to connect outside the “Common Travel Area” (Ireland, Great Britain, Isle of Man and Channel Islands), provided they remain in the departure lounge and do not pass through border control. These passengers should not carry out the period of preventive isolation.

Everyone entering the UK is also strongly encouraged to download and use the NHS contact tracking app once it is active. This App can be downloaded at the border.


To whom are the restrictions applicable?

- Passengers and crew members who have visited, within 14 days prior to their flight, any of the following countries or territories: China, Macao, Singapore, Thailand, Hong Kong, South Korea, Japan, Italy, Iran, Lebanon, Syria, Iraq, Austria, Spain, France, Germany, Andorra, San Marino, Switzerland, or Egypt.

Affected flight dates

- Passengers with original flight date from January 27 to April 30, 2020.

Other considerations

- Diplomats accredited by Israel’s Foreign Ministry and their families who have visited any of the restricted countries in the last 14 days will be allowed entry exceptionally.

- The entry of passengers who have an official entry authorization issued by the Israeli Embassy or Israel’s Immigration Authority will be accepted.

- When boarding, all passengers must present their passports, which will be inspected.


Suspension of São Paulo (GRU) - Milan (MXP) operations

Our operation between the cities of São Paulo and Milan (Italy) has been temporarily suspended from March 2 to April 16, 2020. This measure is based on the virus outbreak in northern Italy and the demand reduction for the route.

We are sorry for the inconvenience this situation may cause and encourage our passengers to use the option to reschedule their flight. If the available options don’t meet your needs, you can request route changes or ticket refund via the Customer Service Center in your country:


Brazil: 0300 5705700

Chile: 600 526 2000

Argentina: 0810 999 9526

Colombia: (1) 745 2020 (landline from Bogotá), 1 8000 949 490 (from outside Bogotá), 031 745 2020 (from a cell phone).

Ecuador: 1 800 000 527

Peru: (01) 213 8200

Mexico: 01 800 272 0330

Paraguay: 595 21451535

United States: 1 866 435 9526

Canada: 1 888 235 9826


To whom are the restrictions applicable?

- Passengers who have visited Iran, Italy, South Korea, or Singapore in the last 14 days.

To whom are the restrictions not applicable?

- Citizens and residents of Jamaica, their spouses and children, who will undergo a health check upon arrival.

- Any passenger who has visited China in the last 14 days will be able to board, but will be required to remain in quarantine for a period of at least 14 days.

Affected flight dates

- Passengers with original flight date from January 27 to April 30, 2020.


Important information:

- Starting on March 19, only New Zealand citizens, residents, and its direct relatives will be allowed. 

- All travelers are required to self-isolate for 14 days when they arrive in New Zealand.  

To whom are the restrictions not applicable?

- New Zealand citizens and resident visa holders (temporary or permanent).

- Blood relatives of New Zealand citizens or resident visa holders (temporary or permanent).

- Australian citizens and holders of a valid permanent resident visa granted by the Australian government in which New Zealand is identified as the primary place of residence.


The Government announced the temporary closure of borders on March 14, 2020 for foreigners not resident in the national territory, for a period of 15 days from the date.


Important information


- The Government of Peru decreed a State of National Emergency in the context of the advance of the coronavirus (COVID-19).

- As of 11:59 p.m. on Monday, March 16 and until May 24, 2020, national and international passenger transport by land, air, sea, and river is suspended.


- The Government of South Africa has declared national confinement, starting from March 26 until April 16.

- All international flights to Lanseria Airport (Johannesburg) are temporarily suspended.


- Entry of passengers coming from Argentina is suspended starting March 17, 0:00 (local time)  

- Uruguayans and residents are allowed.


To whom are the restrictions applicable?

- Starting May 26, 2020, at 11:59 p.m., travelers from Brazil or who have been in this country for the last 14 days will not be able to enter the United States.

- Passengers who have visited or traveled via China within 14 days prior to their travel date.

To whom are the restrictions not applicable?

- US citizens and legal residents of the United States.

- Foreigners whose spouse is a US citizen or legal resident of the United States.

- Foreigners who are a parent or legal guardian of a US citizen or legal resident of the United States, who is not married and under 21 years of age.

- Foreigners who are the sibling of a US citizen or legal resident of the Unites States living in the country whose sibling is not married and under 21 years of age.

- Underage persons (under 21 years of age) who are adopted or due for adoption by a US citizen or legal resident of the United States.

- Foreigners traveling on invitation from the United States with the purpose of containing or mitigating the virus.

- Crew members.

- Foreigners traveling with one of the following visas: A-1, A-2, C-2, C-3, G-1, G-2, G-3, G-4, NATO-1, or NATO-6.

- Foreigners who do not present a significant risk of introducing or transmitting the virus. This classification must be determined in writing by the Director of the Center for Disease Control and Prevention (CDC) of the US government.

- Foreigners traveling with the purpose of improving compliance with the laws of the United States, determined by the Secretary of State or Secretary of National Security based on a recommendation of the US Attorney General.

- Foreigners whose travel purpose is in the national interest of the United States determined by the Secretary of State or Secretary of National Security.

- Passengers who have visited or traveled via China prior to their travel date and meet any of the above criteria will only be able to travel to the United States via one of the following airports: JFK (John F. Kennedy International Airport, New York), LAX (Los Angeles International Airport, Los Angeles), SFO (San Francisco International Airport, San Francisco), SEA (Seattle-Tacoma International Airport, Seattle), ORD (Chicago-O'Hare International Airport, Chicago), HNL (Honolulu International Airport, Honolulu), ATL (Hartsfield-Jackson International Airport, Atlanta), IAD (Washington International Airport, Virginia), EWR (Newark Liberty International Airport, New Jersey), DFW (Dallas/Fort Worth International Airport, Texas), or DTW (Detroit Metropolitan Airport, Michigan).