Four stages to serve our Economy Class menu

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1 - Organization

LATAM’s new Economy Class menu offered on flights longer than seven hours required flight attendants to change the way they served passengers. We have to be more organized in order to serve three dishes instead of two for the main courses, and two breakfast options.

 

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2 – Operation

On Boeing 787s, there are six crew members on board. Each one serves 55 people. This is how we operate: two prepare the foods, two deliver the dishes to passengers, and two are responsible for the drinks.

 

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3 - Preparation

Food preparation time has increased. We heat the meals in the oven in batches of two. The new trays also require crew members to be more organized. 

 

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4 – Service

All flight attendants serve passengers, working in pairs. On a plane with 170 passengers, one pair is responsible for rows 12 to 25, another for rows 26 to 38, and yet another for the rest of the rows further back in the cabin.