I’ve been passionate about aviation ever since I was a kid. I grew up near Congonhas Airport in São Paulo, and I used to be mesmerized by planes taking off and landing. I started working at LATAM, then TAM Airlines, in 2007, as a passenger service assistant at Guarulhos Airport. I had just turned 18. I’ve been working as a ground handler since 2015 at Congonhas Airport.
Ground handlers are responsible for coordinating everything that happens to planes when they’re on the ground. For example, I monitor the cargo loaded into the aircraft and check if the documents are OK. If it’s necessary to change the weight or balance, I take the required actions with the approval of a flight dispatcher. Twenty minutes before a plane takes off, I take all the documents regarding its cargo to the flight captain to sign.
Ground handlers are also responsible for monitoring crew members and passenger boarding. They check if the airline’s schedule and policies are being followed. Usually, ground handlers can be found in front of the airplanes. There we can see everything that’s going on.
Six years ago, I started taking pictures of airplanes. People liked them so much that now they call me by my Instagram username – Diwilliam – here at LATAM. I like to think that my photos encourage people to not give up their dream of working in aviation.