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What does it take to be a good flight attendant?

Arley Falcone

Chief purser Arley Falcone enumerates the abilities to excel at his profession

A chief purser at the age of 27, Arley Falcão was once a kid. And, as a kid, he had a dream: to be a flight attendant. From playing with plastic airplanes to his flights across Brazil and South America, he has come a long way, gathering tips on how to fly high in a flight attendant career.

 

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Diploma in courtesy

“A flight attendant needs to have two passions: aviation and people. Our profession doesn’t involve just flying, but also dealing with the public. We must have a diploma in courtesy to welcome passengers well.”

 

Differentials

“You can’t be just another person in the crowd. An example: I learned Brazilian sign language because I knew LATAM welcomes a wide variety of people. As such, my work is more comprehensive.”

 

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Teamwork

“We need to treat each other well on the team, so we can treat our customers well. That’s why we need to create a friendly, respectful environment – from the attendants, chief purser, and copilot to the pilot.”

 

Additional courses

“Before joining the LATAM team, I took a course in customer service efficiency and excellence. As such, I already had some baggage and didn’t feel lost when I started dealing with the public.”

 

Humility

“It’s essential to have empathy and the desire to help others. For four years, I delivered food baskets to poor communities in Belém, Pará. This kind of action makes us better human beings.”