Chief purser Arley Falcone enumerates the abilities to excel at his profession
A chief purser at the age of 27, Arley Falcão was once a kid. And, as a kid, he had a dream: to be a flight attendant. From playing with plastic airplanes to his flights across Brazil and South America, he has come a long way, gathering tips on how to fly high in a flight attendant career.
Diploma in courtesy
“A flight attendant needs to have two passions: aviation and people. Our profession doesn’t involve just flying, but also dealing with the public. We must have a diploma in courtesy to welcome passengers well.”
“You can’t be just another person in the crowd. An example: I learned Brazilian sign language because I knew LATAM welcomes a wide variety of people. As such, my work is more comprehensive.”
“We need to treat each other well on the team, so we can treat our customers well. That’s why we need to create a friendly, respectful environment – from the attendants, chief purser, and copilot to the pilot.”
“Before joining the LATAM team, I took a course in customer service efficiency and excellence. As such, I already had some baggage and didn’t feel lost when I started dealing with the public.”
“It’s essential to have empathy and the desire to help others. For four years, I delivered food baskets to poor communities in Belém, Pará. This kind of action makes us better human beings.”